VideoScribe Help

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Guardar videos

Hola! Hice un video espere bastante tiempo para que se guardara en el "rollo de la cámara del celular" y no lo guardo no lo veo o yo que se... cuando me dio la opcion de que para hacer eso tenia que pagar pague lo correspondiente y no he tenido exito lo hecho mas de 3 veces hoy.

Hi,


Sorry that you are experiencing this issue. Are you able to create a new (test) scribe, add a single image and try publishing that to your camera roll? This will let us know if there is an issue with the in-app purchase or an issue with the other scribe you are trying to publish. If the test scribe works it may suggest that there is something wrong with the other scribe that is causing the rendering to fail. If this is the case, please save a copy of your scribe to your online directory (cloud icon), let me know the name and I can take a look for you.


If the test scribe does not work either, let me know and I will advise what to do.


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