VideoScribe Help

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Audio not playing

I add my audio track to scribe and it plays ok, however once I close the project and then re open it there is no sound, I have to go into 'add music track' delete it and add it again.?

Hi Cindy,


Please could you try removing the music track, save the scribe, exit to the projects screen and then load the scribe again. After it has loaded, add the music track back on and save immediately without previewing/playing back the scribe. Now play the scribe and see if the music plays. If it does, close the scribe, open it again and play the scribe; does the music play now?


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