VideoScribe Help

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Adding New Image

 Hello Team,

Yesterday I installed VideoScribe on my Windows. To scrutinize it's capabilities, i went for a free trail. I stared going thought it and ended up being teed off. I needed to add a new image to the video. But when i Click the icon placed down of right side, it didn't open. I tried again but it did not happen.


What could be the issue and how can I insert images now?

Hello,

The window does not open or is it when you want to add the image? 


sometimes I have to make a lot of clicks to make it work, (not brutally)

I am not able to add new image only. The window opens and all the other features like text and colour are working well. I would have clicked it more than 30 times and then I close and open it again to check if it is opening now but the same issue continues.
It's very weird, try to uninstall videoscribe and download it again. if the problem still, go ask to an assistant of this software. I hope your problem is going to be solved :)

Hello Mehak,

Did a re-install solve the issue? It would certainly be my first suggestion.

If you are still having issues log a support ticket via http://help.sparkol.com/support/tickets/new and we can restart your trial and work on the issue to get images working for you.

Regards

Barry

Hello Barry Sir,

I did re-install Videosrcibe but the problem continued. I am still not able to insert a new image. 


It is good to see that this team is support and coordinating by giving an option for raising ticket. I am logging to it and hoping this issue not to reach me this time.

Thank you




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