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Saving a project didn't work. Half of the project missing

I have a 3 minute project I'm about to submit to my client.

I worked on it last week, exported a draft and saved it within Videoscribe and also externally.

I went to reopen it this morning to find it hadn't saved anywhere and now I have over half of the project missing. Meaning that I now have to rebuild what I had.


This is not the first time this has happened and this software continues to be buggy in that respect.


I expect to be able to save a project. It's quite a simple process.


Why has this not been addressed in updates. What updates?


Aaron

Never had any of those problems but here is what works for me:

1) Build your scribes well to avoid save problems: http://help.videoscribe.co/support/discussions/topics/1000065281 

2) Save locally first. Allow it to finish saving, confirm that it has saved.

3) Exporting a .scribe file uses the locally saved version not the open version so save locally first then export a scribe. Allow it to finish saving. confirm that the file exists

4) save a copy online. confirm it was saved online

5) don't use any disk cleanup utilities. they might delete unrecognized videoscribe data on your local hdd

6) Its unlikely that anything would delete your local files and nothing can delete online saved files except you... so focus on tip 1 and 2 above

Hope that helps,
Mike (videoscribe user)

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