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There has been a problem with this cancellation


When I canceled my subcription, I got the message as below: 

There has been a problem with this cancellation please contact us.

Pls advise what I should do.

Hi Nghi,

Sorry that you had trouble cancelling your subscription. I have now cancelled your plan so no further payments will be taken and I can confirm that your subscription will expire at the end of the current service period.

Здравствуйте! Не могу отменить подписки. Прошли инструкции, которые у вас указаны. Но в личном кабинете нет таких кнопок, на которые вы ссылаетесь. А деньги списывают. Как отменить подписку в нашем случае?

It is a good idea to raise a ticket for billing questions and customer support will reply to you during regular UK business hours.

-Mike (videoscribe user)


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