VideoScribe Help

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Blank Scribe

Hello,


I have been working on a project for sometime now and I tried to finish it this morning but I can't seem to access my scribe. It shows a blank screen and even the timeline is blank. I have a presentation today and I don't know what to do.

Hi David.


I'm not sure what to suggest here. It seems as though the file has become corrupted somehow and the data from within has been lost. If you can save a copy of the scribe to your online directory, we can check this for you.


Is it possible that you have another copy of the scribe saved somewhere? Possibly in VideoScribe with a different name (maybe an earlier version) or as a .scribe file on your computer?


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