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Imported mp3 and now videoscribe doesn't play entire slides

Hello,


I am new to VideoScribe, only purchased it on Monday.  I had a question.  I imported an mp3 file with voice and added the file to the VideoScribe.  Now the VideoScribe stops after first slide and mp3 plays till the end.  Then it freezes and never goes to the next slide.  I can use the arrow button and forward the VideoScribe .  But I am hoping to continue to play the whole VideoScribe.  


Also, how can I do another mp3 voice over to the next slide?  Can I import multi mp3 and sync it to the VideoScribe slide I want it to be associated with?


I hope these questions makes since. I can take screenshots if not.


Thank you

Sarah 

Maybe you added a really long pause on the first slide. I can't tell without seeing the project files.

Save the project to the cloud folder and raise a ticket if you want customer support to look at it.
Save the project as a .scribe file and attach it here if you want users to look at it for you.

You can only import one voiceover mp3 and one music mp3 per project.  If you want more sound files, use an audio program to combine them into one file before importing that file into videoscribe.

-Mike (videoscribe user)

 

Thank you mike,


I opened a ticket up and also added the file for your review.  I appreciate your help!


Sarah 


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