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Publishing videos to sho.co

I tried publishing three videos to sho.co yesterday but apparently the rendering is still in progress.  My colleague published videos of more or less the same length and he said it typcially took about half an hour.  Mine on the other hand has been uploaded for about a day and they are still not done yet, so I'm guessing something is wrong.  Can you help me check what went wrong?  Thank you.

Sorry that I meant to check with videoscribe's support team but somehow mistakenly posted the message here.  I have now raised a ticket and hopefully I will get help soon.

(Keep in mind that support generally works from monday to friday during regular UK business hours.)

You can login to sho.co using your videoscribe login info to check on your videos. You can also try resubmitting one or more of them to be published again.

If your projects are unpublishable for some reason, save them to the cloud folder and ask customer support to look at them.

Or you can refer to these: TIPS to avoid crashes, freezes, failure to render or erratic behavior (2015)

-Mike (videoscribe user)

 

Thanks Mike for the tips.  I have checked and the rendering is still not done yet.  Actually I submitted three times and they were more than 3 days ago.


I will wait for the customer support's assistance.


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