I've tried twice now to publish this video but on both occasions I have had no success. The message indicated 'video will be ready soon' but I have waited hours in the past with no result. Can you help? The link to my video is http://sho.co/1A70Z
M
Mike Metcalf
On
Fri, 23 Mar, 2018 at 1:54 PM
Hi You may also want to save your project to the cloud folder and raise a ticket for customer support to look at it.
(Customer support works monday through friday during regular UK business hours)
I've tried twice now to publish this video but on both occasions I have had no success. The message indicated 'video will be ready soon' but I have waited hours in the past with no result. Can you help? The link to my video is http://sho.co/1A70Z
You may also want to save your project to the cloud folder and raise a ticket for customer support to look at it.
(Customer support works monday through friday during regular UK business hours)
Or check out this thread about common issues that interfere with rendering:
http://help.videoscribe.co/support/discussions/topics/1000065281
-Mike (videoscribe user)