After producing a scribe, I can watch the preview and my narration audio matches up perfectly.
After rendering, regardless of format, the animations are significantly sped up and therefore are throwing off my audio.
I do not have any 0 second animations, I do have 0 value transitions though. I have played around with increasing the pause time which throws my audio off in preview in order to see if it syncs up once rendered but this is very time consuming.
Can someone tell me why this might be happening?
Matthew Cook
Best Answer
On
Thu, 21 Jun, 2018 at 8:20 PM
Hi Jordan,
I have responded to your support ticket with similar suggestions as Mike's. This is an issue our developers are aware of and will be working on a fix for. We have found that the default image quality setting is affecting the speed of Move-in and Fade-in images during preview. The higher the image quality setting the slower it gets.
M
Mike Metcalf
On
Thu, 21 Jun, 2018 at 9:02 PM
It may be a good idea to upload your project to the cloud folder and raise a support ticket or attach a .scribe file here, if you want specific feedback and help.
-Mike (videoscribe user)
J
Jordan Rosenblatt
On
Thu, 21 Jun, 2018 at 9:43 PM
There's some private information for my company in there, so I don't want to make it open to all users. I'm more than happy to give it to a support tech if they need it though
Matthew Cook
On
Fri, 22 Jun, 2018 at 1:27 PM
Hi Jordan,
Open a support ticket, let us know the name of the scribe that you have saved to your online directory for inspection (in the ticket) and we can take a look for you.
M
Mike Metcalf
On
Fri, 22 Jun, 2018 at 2:07 PM
Another user described a similar problem and reminded of this:
When I use a fade-in, the fade-in is slower in the preview than in
the rendered video. Therefore the element immediately after the fade-in
element starts late. I haven't checked to see if the videoscribe
preview may "catch up" to the correct timing one or two elements after
the fade-in element.. In any case, SOME, or all, of the timings are
probably going to be incorrect after the fade-in.
I
agree that this probably qualifies as a bug and an inconvenience. Maybe
users with more powerful computers do not experience this time
stretching with fade-ins, but my guess is that most people will see it
happening in their work if they are using very precise timings.
suggested workarounds until the issue is corrected:
option 1)
when previewing a scribe, play it all the way through the first fade-in
element, then stop the preview and start playing again from the next
element. continue through the next fade-in, then stop and play from the
next element... Repeat until you get to the end.
option 2)
change all of your fade-ins to "draw" in order to get your timings
right . Preview the whole scribe, then change them back to fade-ins
before rendering.
-Mike (videoscribe user)
J
Jordan Rosenblatt
On
Fri, 22 Jun, 2018 at 2:16 PM
Thanks Mike!
I just went and edited the pauses in some areas and rendered it again and it lined up now. I raised a support ticket per Matt and we'll see what they say
Matthew Cook
On
Mon, 25 Jun, 2018 at 2:01 PM
Hi Jordan,
I have responded to your support ticket with similar suggestions as Mike's. This is an issue our developers are aware of and will be working on a fix for. We have found that the default image quality setting is affecting the speed of Move-in and Fade-in images during preview. The higher the image quality setting the slower it gets.
Barry Radford
On
Wed, 3 Apr, 2019 at 12:51 PM
Hello all, just a not to say this was resolved in v3.3 released a few weeks ago. If you are experiencing this issue please update VideoScribe to the latest version.
W
Willemijn Schellekens
On
Mon, 15 Apr, 2019 at 1:46 PM
Hi, I have updated to the latest version and still experience the problem of the voice over being out of sync after rendering. (the video is slower) I've never experienced this before. I changed all text items to drawing 0.1 sec without a hand. Should I do the same with images? I only used my own (illustrator svg) drawings. And I have used some logo's that are jpg, but these only appear in the end of the video when the voice over is already out of sync. Please help...
M
Mike Metcalf
On
Mon, 15 Apr, 2019 at 4:38 PM
This quote from another thread might also be relevant:
Matthew Cook
On Tue, 11 Apr, 2017 at 1:11 PM
I have been doing some research into the possible causes of audio not
being in synch with the visuals and the synchronisation being different
depending on where you play the scribe from.
It seems as though the sample rate of the audio file affects
synchronisation when playing back in VideoScribe. If the sample rate is
below 44100Hz the audio timings can be thrown out of synch with the
visuals.
If an audio file is resampled at 44100Hz and re-added into VideoScribe this can resolve the issue.
-Mike (videoscribe user)
W
Willemijn Schellekens
On
Mon, 15 Apr, 2019 at 6:54 PM
Thank you, but I already checked that. It is 44100. I am not doing anything different than I did in previous scribes. I’ve never had syncing problems before.
M
Mike Metcalf
On
Tue, 16 Apr, 2019 at 12:05 AM
maybe you should save the problem project online and raise a support ticket . (See matthew's post above for the support link)
-Mike (videoscribe user)
K
Kriti Brahma
On
Sat, 20 Jul, 2019 at 1:57 PM
When I preview it's all good but after rendering, my video timing don't match with voiceover. Please help I am tired of rendering same project since last 3 days.
M
Mike Metcalf
On
Sat, 20 Jul, 2019 at 3:11 PM
Please read the whole thread. Did you upgrade to the newest version of videoscribe? Did you save your project online and raise a support ticket?
J
Jai Shree Ram Pandey
On
Sun, 15 Sep, 2019 at 7:54 AM
I have a similar problem. Audio does not sync with video after rendering but it was so precise while previewing.
In my case the video is playing slower and I dont think I have not used much of fade-ins but have used some.
After reading all the suggestions above shall I gather that changing the fade-ins to draw will solve the problem ? Or is there anything else that I can do ?
Thank you.
After producing a scribe, I can watch the preview and my narration audio matches up perfectly.
After rendering, regardless of format, the animations are significantly sped up and therefore are throwing off my audio.
I do not have any 0 second animations, I do have 0 value transitions though. I have played around with increasing the pause time which throws my audio off in preview in order to see if it syncs up once rendered but this is very time consuming.
Can someone tell me why this might be happening?
Hi Jordan,
I have responded to your support ticket with similar suggestions as Mike's. This is an issue our developers are aware of and will be working on a fix for. We have found that the default image quality setting is affecting the speed of Move-in and Fade-in images during preview. The higher the image quality setting the slower it gets.
It may be a good idea to upload your project to the cloud folder and raise a support ticket or attach a .scribe file here, if you want specific feedback and help.
-Mike (videoscribe user)
There's some private information for my company in there, so I don't want to make it open to all users. I'm more than happy to give it to a support tech if they need it though
Hi Jordan,
Open a support ticket, let us know the name of the scribe that you have saved to your online directory for inspection (in the ticket) and we can take a look for you.
Another user described a similar problem and reminded of this:
suggested workarounds until the issue is corrected:
option 1) when previewing a scribe, play it all the way through the first fade-in element, then stop the preview and start playing again from the next element. continue through the next fade-in, then stop and play from the next element... Repeat until you get to the end.
option 2) change all of your fade-ins to "draw" in order to get your timings right . Preview the whole scribe, then change them back to fade-ins before rendering.
-Mike (videoscribe user)Thanks Mike!
I just went and edited the pauses in some areas and rendered it again and it lined up now. I raised a support ticket per Matt and we'll see what they say
Hi Jordan,
I have responded to your support ticket with similar suggestions as Mike's. This is an issue our developers are aware of and will be working on a fix for. We have found that the default image quality setting is affecting the speed of Move-in and Fade-in images during preview. The higher the image quality setting the slower it gets.
Hello all, just a not to say this was resolved in v3.3 released a few weeks ago. If you are experiencing this issue please update VideoScribe to the latest version.
Hi, I have updated to the latest version and still experience the problem of the voice over being out of sync after rendering. (the video is slower) I've never experienced this before. I changed all text items to drawing 0.1 sec without a hand. Should I do the same with images? I only used my own (illustrator svg) drawings. And I have used some logo's that are jpg, but these only appear in the end of the video when the voice over is already out of sync. Please help...
This quote from another thread might also be relevant:
Matthew Cook
I have been doing some research into the possible causes of audio not being in synch with the visuals and the synchronisation being different depending on where you play the scribe from.
It seems as though the sample rate of the audio file affects synchronisation when playing back in VideoScribe. If the sample rate is below 44100Hz the audio timings can be thrown out of synch with the visuals.
If an audio file is resampled at 44100Hz and re-added into VideoScribe this can resolve the issue.
-Mike (videoscribe user)
maybe you should save the problem project online and raise a support ticket . (See matthew's post above for the support link)
-Mike (videoscribe user)
Please read the whole thread. Did you upgrade to the newest version of videoscribe? Did you save your project online and raise a support ticket?