What app are you using? What device are you using it on?
Is this another thread about android apps? I think there have been about 12 android threads in the last 2 weeks. (The old android app is no longer supported and there has been no announcement of a new android app. You cannot use videoscribe on an android device. Whatever website is offering an android app, you should tell them to take it down.)
-Mike (videoscribe user)
Here's a link to a good thread for Android questions and answers:
also more android threads:
What happens when you try to start VideoScribe? If any messages appear, what do they say?
Read the previous replies. If they do not answer you question, please provide a much better description of your problem .