Are tickets being answered bt the 'Customer Success Team'..
Are tickets being answered bt the 'Customer Success Team'..
C
Carl Gayle
On
Tue, 25 May, 2021 at 6:58 PM
Ive raised multiple tickets and apparently a guy called Craig was notified.
New Ticket 421465605
New Ticket 420548175
New Ticket 418654555
none of these tickets show up on my account, can an employee please respond?
Thank you
Barry Radford
On
Wed, 26 May, 2021 at 12:37 PM
We've merged a number of your tickets together as they were all on the same subject and replied to that on the 21st. If you have any follow-up questions to that message please reply to that email and we can continue that conversation.
C
Carl Gayle
On
Wed, 26 May, 2021 at 1:49 PM
Thank you Barry, it was buried in my junk folder.
D
Divya Patel
On
Wed, 30 Mar, 2022 at 11:15 PM
We made a project on the free trial video scribe. We spent 6 hours making it and it said refresh or use a different browser. We definitely saved our work but it still has not loaded. We have now lost the project and we are not happy with this. Is there anyway of retrieving it? The project ID is 65288. It says that it taking too long to load the project
Divya
Barry Radford
On
Thu, 31 Mar, 2022 at 10:12 AM
I'll log a support ticket for you Divya so we can take a closer look
Ive raised multiple tickets and apparently a guy called Craig was notified.
New Ticket 421465605
New Ticket 420548175
New Ticket 418654555
none of these tickets show up on my account, can an employee please respond?
Thank you
We've merged a number of your tickets together as they were all on the same subject and replied to that on the 21st. If you have any follow-up questions to that message please reply to that email and we can continue that conversation.
We made a project on the free trial video scribe. We spent 6 hours making it and it said refresh or use a different browser. We definitely saved our work but it still has not loaded. We have now lost the project and we are not happy with this. Is there anyway of retrieving it? The project ID is 65288. It says that it taking too long to load the project
Divya
I'll log a support ticket for you Divya so we can take a closer look