VideoScribe Help

Restart your subscription

Last updated: 19 November 2018

If you have cancelled your Sparkol subscription but want to sign up again you can (there is no need to create a new account).

You will need to have signed into your Sparkol account to complete these steps.

Step 1. Visit the Buy Page and choose a new Sparkol subscription by selecting either a Monthly (A) or Yearly (B) payment plan, or a One-Off licence (C). The payment plans available will differ depending on your country location whilst purchasing the licence. 

Step 2. Check your payment plan details and enter your payment information.

Step 3. Read and agree to the Sparkol payment terms below and app licence and user terms. Tick the boxes if you agree (D & E) then click on ‘PAY NOW’ to confirm payment (F) and the purchase will be complete Your login details will not change and you will again be subscribed to a new payment plan.

Please note: You need to make sure that your current subscription has reached its end date before you purchase a new one. If you try to restart whilst your current subscription is still active, an error message will be displayed saying ‘It looks like you already have an active VideoScribe subscription’ (G).

If you've forgotten your password, you can request a reset link.

If you have saved your scribes to the cloud (online) you can find them in the online scribes folder of your project selection screen in VideoScribe. If you saved them locally or to your base folder, you will need to be using the same computer. 

You might be using an older version of VideoScribe. Check your VideoScribe version number and Download and install VideoScribe – PC or Download and install VideoScribe - MAC to get the most updated version. If you are using the free trial and have not had a subscription before see Go from free to full version of VideoScribe.

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