VideoScribe Help

Crashing and freezing – VideoScribe Anywhere (iOS app)

Last updated: 4 January 2018

This help page takes you through the steps to try if you are having performance issues with the VideoScribe Anywhere App on iOS

The main way to solve crashing and freezing on the VideoScribe Anywhere app is to update to the latest version. Check for updates in the App Store.

Older versions of the app may still crash for the following reasons:

The file is corrupted

Try to save the scribe to the online directory (you'll need a good internet connection) and contact support for help.

There is not enough memory (RAM) to load the scribe

If the scribe in question has a lot of images (especially HD imported images), your device could be running out of memory. To test if the device is running out of memory:

  1. Create a test scribe with only one or two library images

  2. Save, exit the project and load this scribe again

  3. If it works no problem, the device and app are working okay when the memory is not being overloaded.

You need to update to the latest iOS

Try updating your devices operating system (iOS) to the latest available version.

  1. On your iPad, go to Settings> General> Software Update

  2. Run any iOS updates that are available

You need to reset your device general settings

Although you will not lose any data, it is advisable to backup your device before resetting so you can restore any customised settings you may have.

  1. To reset, go to Settings> General> Reset> Reset all Settings

  2. Remember to test VideoScribe before restoring your settings

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