VideoScribe Help

VideoScribe won't install – A DLL required to complete (PC)

Last updated: 15 June 2017


This article explains what to do if you are trying to update to a new version of VideoScribe on your PC and see the message 'A DLL is required for this installation to complete'. A DLL is a component in the registry which may be missing if you receive this message.


First of all you need to make sure your Windows operating system meets the minimum requirements for VideoScribe - you need Windows Vista or later. If you are using Windows Vista the software will run but we recommend that you upgrade to at least Windows 7, as Microsoft ended support for Vista on April 11, 2017.

Next, make sure your Windows Operating System is fully up to date if you are having trouble installing software.

If you are having an issue installing VideoScribe due to a missing DLL, use Windows Troubleshooter, which is a Microsoft application that runs a check for errors on your computer and will try to fix them.

If you are using Windows Vista, the troubleshooter may not work, so check the article Use the System File Checker tool to repair missing or corrupted system files on the Microsoft support site.

You could also try the following steps.

Stop and restart the Windows Installer Service

Step 1. Click the Windows menu button (formerly the Start button). For Windows 8 computers you may have to search for 'Services' in the settings menu then select 'View local services').

Step 2. In the Start search box type 'Services' and select it when it appears

Step 3. Expand the 'Services' window and scroll down to 'Windows Installer'

Step 4. Right-click the Windows Installer list item, select 'Stop'

Step 5. Right-click again and select 'Start'

Add the 'Everyone' group with full control

Step 1. Click the Windows menu button (formerly the Start button)

Step 2. In the Start search box type %temp% and then click the Temp folder item that appears at the top.

Step 3. For Windows 8 users go to C:\Users\[Profile name]\AppData\Local\ – replace [Profile name] with your PC login name e.g. If you log in to your PC profile using the name Matilda, you would use C:\Users\Matilda\AppData\Local\Temp

Step 4. In the address bar of the Explorer window, click the folder to the left of Temp in the folder path (Local by default)

Step 5. In the folder list, right-click the Temp folder, select 'Properties' and then the 'Security' tab

Step 6. Click the 'Edit' button and on the next screen select 'Add'

Step 7. In the text window on the next screen, type 'Everyone' and then click 'Check Names' – 'Everyone' should now be underlined

Step 8. Click 'OK'

Step 9. Check the box for full control under the 'Allow' column

Step 10. Click 'OK', then 'OK' again, and 'OK' again to close all the windows

If you're still having problems, please contact our support team directly.

Disclaimer: We like the software recommended on this page, and it has performed well during ordinary use, but we have not undertaken any in-depth testing and we have not checked it for the presence of malware or any potentially harmful behaviour, so you download and use it at your own risk and we do not accept any liability for any loss or damage it may cause.


Did you find it helpful? Yes No

Can you please tell us how we can improve this article?

Related articles