If you can't locate your project, here are a few quick checks to try first...
1. Check which version of VideoScribe you are using
- VideoScribe (formally VideoScribe Browser)
- VideoScribe Legacy (formally VideoScribe Desktop)
The projects you create are unique to each version. This means that when you create a project in one version, it will not be compatible with the other.
Note: If you are using the VideoScribe Legacy, click here to read the article on My saved scribes are missing (VideoScribe Legacy).
2. VideoScribe projects are automatically saved online
- Log out of VideoScribe and log back in
Important: Make sure you use the same email address that you used when creating the projects - this may change when autofill or password entry programs/extensions are enabled in your browser.
If reviewing these scenarios doesn't help you find your project, please contact our Customer Success team directly.