I've seen a few people mention that problem in the past and I don't know if a cause has been determined.
Without more information, my first guesses would be:
1) Most likely: Maybe you are using a laptop or a computer with sleep mode or low power mode (possibly even a screensaver) causing the internet connectivity to stop temporarily.
2) less likely: if you are using wi-fi or bluetooth instead of a wired internet connection, maybe the signal is dropping sometimes and maybe that causes a problem.
3) Does this problem only occur when you login? or does it actually log you out of the program while the computer is idle? or while you are working in videoscribe? Please describe the computer and the circumstances.
-Mike (videoscribe user)
Thanks, Mike. It has never quit in the middle of a task or project. It has only happened when I've gone away for a while and left my laptop open, or if I move on to other tasks and keep VideoScribe open in the background while I work on those; it seems to be a time-out in the software itself... I have wondered if it's because I once had an active account and then restarted; perhaps something in the admin area at Sparkol is flagging the account as closed and glitching that way.
While I do have a screensaver, the hard drive does not go to sleep (only the screen). WiFi here is pretty solid so I don't think it's an internet connectivity issue.