Install to windows 8 issues

  • On a PC, have renewed my PRO subscription; Downloaded the MSI file; ensured all antivirus/firewalls are off, but when I double click on the icon, nothing happens.  HELP please????

  •  also try rightclick the file and choose "install"

    if that doesn't work then reboot and try again.

    if that doesn't help, a google search revealed this:     

    and many other threads

    -Mike (videoscribe user)

  • Hi Elle, you mentioned you renewed VideoScribe so do you currently have VideoScribe installed? 

    If so you would not need to download it again.

    If you do need to download it and install it, please try Mikes advice after rebooting your PC and let us know what happens.

    Thanks, Joe

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