I can't add new text

  • Anybody else have this problem. I try to add text or an image but it stays small. 

    The video explains the problem.

    Hope somebody can help.

  • Hi Raymond,

    Sorry you have this issue. It sounds similar to the issue explained in this instant answer - http://help.videoscribe.co/support/solutions/articles/1000033720

    Please try the advice in the above link, if you still have a problem afterwards, please can you raise a support ticket and we can investigate it for you.

    Thanks, Joe

  • It doesn't look like the same issue to me. I already filed a support ticket. Yesterday. Raymond
  • Okay Raymond, I would suggest you follow the instructions as advised.

    If the instructions do not work, then please check your ticket for an update.

    Thanks, Joe

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