Acces denied, but why????

  • Hi!

    I have been using sparkol videoscribe for 1 month, and sent you two payments.

    The last payment has been sent on june 8, transaction id is 2******************

    Then I cancelled my paypal subscription. 

    But now I cannot run sparkol videoscribe, they write, I need pro version.

    But I have sent you payment for 1 month - from june, 8 to july, 8.

    Am I not right?

    I want to be using sparkol videoscribe up to july, 8.

  • Hi Alex, I have converted this post to a ticket as it is regarding your account.

    Thanks, Joe

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