I have 3 days of free trial left. But when i am trying to login with my registered email id, I am not able to login, and it shows a message saying "You need to be online while logging in during free trial. To work offline, Upgrade." But my internet connection is completely on, and is working perfectly fine.
I have made a video in videoscribe which is very important. I really need to access that video. Please look into the matter ASAP because I am very short of time.
Thanks in anticipation.
Ian Howlett
On
Fri, 27 Jun, 2014 at 12:27 PM
Hi Piyush
I've had a look at your account. Can you try again now?
P
Piyush Ghosh
On
Wed, 2 Jul, 2014 at 8:56 AM
I am still facing this problem. It doesn't happens evertime, but its happening sometimes. I when I am connected to the internet its shows 'You need to be connected to the internet for Login during Free Trial'.
I am having same problem as Piyush.I had free trial of 7 days and want to make an important video..But when I am trying to log in it shows "You need to be online while logging in during free trial. To work offline,"..Though I am connected to internet..Please help
C
Christel van Tonder
On
Fri, 12 Jan, 2018 at 11:34 AM
I am having the same problem. I am connected to the internet but it keeps saying that I need to be connected to the internet.
Hi Piyush
I've had a look at your account. Can you try again now?
I am still facing this problem. It doesn't happens evertime, but its happening sometimes. I when I am connected to the internet its shows 'You need to be connected to the internet for Login during Free Trial'.
Hi Piyush,
I have converted this to a support question. Please check your inbox for more information.
Thanks
Andy
Hi! I'm having this same problem. I have just downloaded the software. Please help!
also: Why can't I Sign in? Login problems
-Mike (videoscribe user)
I am having same problem as Piyush.I had free trial of 7 days and want to make an important video..But when I am trying to log in it shows "You need to be online while logging in during free trial. To work offline,"..Though I am connected to internet..Please help
I am having the same problem. I am connected to the internet but it keeps saying that I need to be connected to the internet.
Hi Christel,
Please review the article Offline error message when logging into VideoScribe for a possible solution to this issue.
If that doesn't help, please raise a support ticket and we can look into this further for you.