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Login Problems during Free Trial

  • P
    Piyush Ghosh
    On Fri, 27 Jun, 2014 at 8:25 AM
    I have 3 days of free trial left. But when i am trying to login with my registered email id, I am not able to login, and it shows a message saying "You need to be online while logging in during free trial. To work offline, Upgrade." But my internet connection is completely on, and is working perfectly fine. I have made a video in videoscribe which is very important. I really need to access that video. Please look into the matter ASAP because I am very short of time. Thanks in anticipation.
  • Ian Howlett
    On Fri, 27 Jun, 2014 at 12:27 PM

    Hi Piyush


    I've had a look at your account.  Can you try again now?

  • P
    Piyush Ghosh
    On Wed, 2 Jul, 2014 at 8:56 AM

    I am still facing this problem. It doesn't happens evertime, but its happening sometimes. I when  I am connected to the internet its shows 'You need to be connected to the internet for Login during Free Trial'.

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  • Andy Hardyman
    On Wed, 2 Jul, 2014 at 11:53 AM

    Hi Piyush,


    I have converted this to a support question. Please check your inbox for more information.


    Thanks 


    Andy

  • C
    Catherine Pollard
    On Thu, 29 Jan, 2015 at 9:20 PM

    Hi!  I'm having this same problem.  I have just downloaded the software.  Please help!

  • M
    Mike Metcalf
    On Thu, 29 Jan, 2015 at 11:11 PM
    you may want to raise a ticket.

    also: Why can't I Sign in? Login problems

    -Mike (videoscribe user)

     

  • s
    sonu gh
    On Sun, 21 Feb, 2016 at 11:21 AM

    I am having same problem as Piyush.I had free trial of 7 days and want to make an important video..But when I am trying to log in it shows "You need to be online while logging in during free trial. To work offline,"..Though I am connected to internet..Please help


  • C
    Christel van Tonder
    On Fri, 12 Jan, 2018 at 11:34 AM

    I am having the same problem. I am connected to the internet but it keeps saying that I need to be connected to the internet.

  • Matthew Cook
    On Tue, 16 Jan, 2018 at 2:17 PM

    Hi Christel,


    Please review the article Offline error message when logging into VideoScribe for a possible solution to this issue.


    If that doesn't help, please raise a support ticket and we can look into this further for you.

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