Issues with paid account

  • I sent a paypal payment for a one month subscription yesterday (acct #80707546) and having so many issues., I have already sent a request for someone to look into my account (ticket #1118) and until now, nobody bothered to answer, aside from the cursory "yes, we received your email and will look into this soon"... 


    I still can't upload to youtube, I can't save the video on desktop, and even if I close/log out from the lap top as instructed somewhere, I still cannot use my account on my desktop pc (which was the reason, I resorted to using the lap top in the first place)... it keeps saying I need a PRO account to use videoscribe.


    Getting really frustrated.

  • Hi,
    Customer support works during UK business hours on weekdays.

    You may want to check out the "known bugs" thread and the "zero days left" thread and other instant answers: http://help.videoscribe.co/support/solutions/folders/1000091061

    -Mike (videoscribe user)

     

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