wrong payment

  • Hello,

    I have a problem with my payment in VideoScribe. You have done a double charge on my mastercard credit card. (22€ -- to 44€).

    My email acount is b******************.com

    Please solve the problem as soon as possible.

    Thank you.

  • Hi Edd

    I've turned your query into a private Support Question so that we don't have your personal details in public.. I'll email you from that now ;)

  • Hi!
    I thought my subscription (A-S0001607) finishing end of June, but really it was yesterday. Today you took money from my credit card for next month.
    I know its my fault, but I am asking you to give my money back to my account. Thank you very much in advance.
    Piotr Miranski (piomiran@wp.pl), Customer ref. A00015186


  • Hi Piotr,

    I have created a support ticket for you and we will look into this for you.