unable to get started on the video scribe

  • I get the message "checking for new content".. and it does not move further from there. Please help.

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  • Hi Nidhi,

    The problem you have encountered would indicate that VideoScribe is unable to connect to our servers for updates.

    There are a few things you can try.

    If you're using a person/home PC I would try the following:

    Ensure you have admin rights to the PC and the PC profile you're using

    Rebooting your computer then retrying

    Power cycle your router then reload VideoScribe

    If using Anti-Virus software, add the VideoScribe application the the exceptions list (if applicable check with the Anti-virus supplier on how to do this).

    Uninstall and re-install VideoScribe.


    If you're using VideoScribe in a work/office/school environment, the link below will assist you and your systems admins to ensure you can use VideoScribe:

    http://help.videoscribe.co/support/solutions/articles/1000035647


    Thanks, Joe


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