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Не могу сохранить проект

Здравствуйте. Не могу сохранить проект. При сохранении происходит вот такая картина. Открыто пустое окно, в котором ничего не происходит. Кроме того, каждый раз при открытии документа для редактирования, все время приходится по новой загружать озвучку. Почему так происходит? . У меня PRO- аккаунт. Буду очень рада вашей помощи.


Hi Irina, 

We're really sorry about the long delay in getting back to you- there was an error with our system and your post was not listed with the support team. This issue has been resolved and should not happen again. 

Sorry that you have been having this issue- were you able to resolve it or is this still happening? If you are still having this problem please save your scribe in your online (cloud) folder and let us know the name of your scribe. Then we can open it up here and take a look at it for you.

Again, apologies for the long delay, and please let us know if you need any further support or information.

Привет,  Почему не могу сохранить  проект. установил бесплатный 7-дневный версию программы. выходит такая окна.




What happens when you try to save the project? If any messages appear, what do they say?

If you have a soundtrack on your scribe, will it save after removing the soundtrack?

Sorry, the screenshot wasn't showing for me when I replied. I see it now. During the free trial you can publish your scribe to YouTube and Facebook and create a Powerpoint file containing your scribe video on a single slide. See Render and share scribes for information and instructions.

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