URGENT! Unable to export scribe

  • I am trying to export a scribe but nothing is working, it gets stuck on "preparing video information". 

    I have tried deleting and re-installing VS, rebooting my comp., saving under a new name, exporting the scribe and importing it back into VS. It is not working. I have spent 1,5 days trying to export this file and I am getting a little frustrated.

    I really love what VS can do - but at the same time I want to kill myself whenever I use it :-)

    It is in the cloud and is names ForloebAudio I think.

    Could someone please take a look at it ?

  • Hi Jorgen,

    I have converted this into a support ticket and am looking into the issue for you.

    You will receive an email with details of your support ticket.


  • I have the same problem. Could you help me?



  • If you are experiencing issues rendering your scribe please submit a support ticket. You can save the scribe to your online directory (cloud icon), give us the name of the scribe in the ticket and we can take a look for you.