Problem with payment conversion URGENT

  • Hi again, there's been a problem with my Videoscribe payment, I tought the charge was going to be 16.50 dllrs montlhy but you are charging me 198 dllrs monthly. I don't want that because I'm only interested to try it for a month and then decide if I want it for good. 
    I live in Mexico and I tought that the conversion to mexican pesos was being done automatically but in my bank report says that there's been a charge of 198 dollars. Please help me fix this.
    My mail is vcastillo233333@gmail.com 

  • Hi,
    You chose the 1 year subscription.

    $16.50 USD is the price per month if you buy a 1 year subscription. (total cost $198 USD)

    the MONTHLY subscription is $29 USD which equals 384 mexican pesos I believe.

    (customer support will be back Monday during UK business hours to sort this out for you)

    -Mike (videoscribe user)

     

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