Already Logged in on another machine

  • I use VideoScribe in work and at home. I logged in to video scribe when in work but now that I'm home I want to log in but I forgot to log out in work. So I cannot continue on the drawing I was working on. Is there any way to force logout the session in work? Its very frustrating!



    2 people have this question
  • Hi Paul,

    Sorry you have this problem. 

    You will need to remember to log out of one computer before logging into another.

    We can do it here but as our offices are open Monday-Friday 09:00-17:30 

    UK office hours, contacting us outside these hours to do this would not be viable in most cases.

    I have reset your account now.

    Please ensure that you close VideoScribe down and you should not encounter this issue in the future.