Trying to use the newest download. But when it launches it only shows a blank white screen after the "loading assets" animation. So far, I've redownloaded the software, contacted my company IS department to be sure all access channels are open, installed the latest Adobe Air version...
Hi Chosen, in most cases as mike has advised, you would need to create a Support ticket so we can investigate the issue.
there is also a couple of Instant Answers this May relate to.
This one is for Mac users
This one is for PC users
If you have tried the advice and still have the issue.
Please create a support ticket with details on the operating system you're currently using and any steps you have tried already.
I have the same problem. Several of my existing scribes will only open to a blank screen. I have also tried to import from the sparkol,com website and it is not working.
Please help me recover these scribes!
Please open a support ticket if you are still having similar issues as described here.
when i launches it shows only a blank screen.all the solution mentioned above are not working ...give me a solution fast,or i declare that u are just getting money from peopleand not give any service...
I have responded to your support ticket regarding this. Please check your email for further information.
YOU NEED TO CLEAR THE CACHE FROM THE DIRECTORY. "C:\Users\Nyell\UserName\Roaming\VideoScribeDesktop\Local Store\Library\Caches". THIS FOLDER HAS MANY FILES AND FOLDERS. YOU NEED TO DELETE THEM AND THIS SHOULD FIX THE PROBLEM. SELECT ALL (CTRL+A) AND DELETE (SHIFT+DEL)
THE "AppData" FOLDER IS HIDDEN BY DAFAULT SO YOU NEED TO ENABLE HIDDEN FOLDERS ON WINDOWS EXPLRER IN ORDER TO ACCESS THE "AppData" FOLDER.
When the login screen opens, don't login immediately. Give it a few mins (more than 2 I'd say) and then login.