i have acquired Videoscribe for one year and when i was going to convert on a Quicktime movie my videoscribe it didnt do that, (see attachment) the system stop to convert the file on: prepairing your video information... please can you help me? i read that if you buy Pro you will be able to do that. Kind regards
I am also having the same problem
Unfortunately i'm hindered by the additional problem of not being able to save to the cloud. Here is my scribe (have tried renaming/opening and closing scribes/deleting images)
we are having some issues with audio rendering in the latest version. We have found that the following process can rectify the issue:
1. With the scribe open remove the current Soundtrack
2. Save the scribe with a different name.
3. Close and reopen VideoScribe.
4. Load the newly named scribe
5. Add the soundtrack again
6. Save the scribe
7. Restart VideoScribe and load the scribe
8. Try the render again.
I have just performed this process on your scribe after the first render attempt failed and it worked.
This is something we are looking into a quick fix for.
Followed your steps and it is still not rendering for me?
Hi Liz, I saved a scribe to your online directory. The details are in the ticket response I sent.
My sincere apologies, I got confused when reading the thread. I have taken a look at the scribe named '8 secrets' on your online directory and have been able to render as a MOV file. I would recommend that you save the scribe with a different name, close and reopen VideoScribe, load the newly named scribe and try the render again as a MOV file.