Can not access account

  • Good day,

    1) I cannot access my sparkol account because I forgot my password (currently using an old login when I used my trial version).

    2) The problem is Sparkol keeps sending my links to reset my password to the registered account that was hacked!!!!! I cannot access the account because I don't have access to the account anymore. 

    3) I need to change my email account registered to sparkol in order to obtain a new password BUT I need my password to log in to sparkol WHICH I DON'T HAVE. 

    This is a BIG mess. 


  • to contact support directly: raise a ticket

    -Mike (videoscribe user)