Problem resizing image

  • Hello, 

    When I try to make an image smaller, all the details disappear and it just becomes a colored square (of whatever main color the image was) or it just turns invisible.

    Thanks for letting me know where this problem could come from. 

  • This is an issue that we are aware of and working on a fix for. A workaround in the meantime is to:

    -take the image out to an SVG editor (like Adobe illustrator or Inkscape) (for library images this is done by putting the image on the canvas then right-clicking and choosing 'export to SVG)

    -with the pencil, draw a large circle around the outside of the image (I mean BIG!), setting the point size to zero (so that it doesn't get drawn)

    -save and import to VideoScribe

    This will make the image import a lot smaller with a massive invisible border, but it can be resized to whatever you want and when you zoom out the actual image remains.

  • Hm,... it's Nov 2017 now and this "bug" is still existing in the actual version 3.0.3! But thanks for the workaround...

  • This bug does not look like it has been fixed yet, it's now Jan 2018.  

     I do not have the software you propose using in the workaround.  Any other suggestions?

  • Hi Michele,

    Do you have a scribe affected by this issue?

    If so, can you please save it to the cloud and raise a support ticket here:

    We can then investigate this for you.

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