Please could you let me know the name of the scribe that you are having trouble downloading?
It may be that there was an error when uploading the scribe. Do you have a copy saved to your local directory in VideoScribe?
I'm sorry, it's the Illinois 1_Domestic 1-12-16
Terrance, I've just checked your account and downloaded the file and it opens for me with content. I have saved it under a new file and attached. Let me know if this one works for you. There is also a fresh copy in your online folder as well
Same is happening to me. All my cloud scribes are empty when opened. I'm also only able to download 2 of my 5 cloud scribe files from your website. This is urgent. Btw, this is the 2nd time this happens !! when it happened the first time, the problem solved itself without any reason. this needs to be fixed asap !
Thanks for your fast reply ! 1) did many times...
2) I did already try to download the scribe file itself, from the website. But, i can only open 2 of my 5 online scribes.
from now on im goin to safe the files in any way, to prevent this. (avi.,..)
so even when i try to download the scribe file from the website, its only possible for 2 files.. Im wondering what causes this problem. thank you, im goin to ask the support.
I'm grateful for your replies !! The thing is, we are working on 3 Computers. I am aware that opening a scribe file and just downloading the .scribe file from the servers are different things. Also when i look up my files on the website, i am able to download 2 of my 5 scribes. the other scribes seem to have an error and the download doesnt start. My guesses are as good as yours. nonetheless I think its caused by the Update 2.3.6 ( not sure, the newest version), cause When i open videoscribe it seeems NOT to update in a correct way. It asks me to update EVERYTIME i open videoscribe, so I'm thinking that the versions ARE the problem. does anybody ever had probs with updating ?? as u mentioned before, I think the fact that there are different VIdeoscribe versions, on used computers, is the problem.
you tell support the names of the scribe that don't work, they could
try them to determine if the scribes work for them as part of the
troubleshooting process.-Mike (videoscribe user)
If all these points have been checked and the small test scribe works, it may be down to the connection not being stable enough or an issue with the Wi-fi connection.
As mentioned before, there are known wi-fi issues since the release Yosemite (OSX 10.10.xx) and there have been a number of updates to try and address the issue. There are a number of solutions online which may help diagnose and resolve these issues, I have found a couple of helpful pages HERE and HERE. We have tested this previously and confirmed the issue was resolved using an ethernet connection instead of wifi.