We seem to have found the route of the issue. VideoScribe imports fonts which have a lower case first letter at the end of the list rather than in their alphabetical place. May have been something we overlooked as all the fonts we use have upper case first letters and therefore would not have been picked up in testing.
It's been added to the bugs list and we'll investigate a fix in the future.
Thanks much Barry.
Hello! I have installed in my laptop some fonts that doesnt appears in VideosScribe available fonts to add.
I have win 10 - 64 bits. In word works ok and its listed in alphabetical order.
I attach the Font in order that you can help me, please.
I used this software 2 years ago. Now i reinstalled and ordered 1 year subsicption, BUT, i cannot use my company font like i used to. What to do?
F-New versions can not recover external fonts inside the program
For example: version VideoScribe 3.6.1169 And other recent versionsWhat is the solution?
A new font system was introduced in June 2020 with v3.6, you can read more about this in the release notes.
We also cover more on this in the following 3 help pages - Supported languages and fonts, Historic fonts in VideoScribe and Write in unsupported languages