payment issue for out sider

  • Hi to all,
    I am from Pakistan. my question is if there is no Paypal services then how i purchase video scribe , and Payoneer card is acceptable   


  • There are two payment options for VideoScribe - credit/debit card which can be Visa, Mastercard or American Express and PayPal.

    Do you have a Mastercard, Visa card or American Express card?

  • Hi
    yes I have Payoneer Master card , Can I purchase video scribe through this card?
    thanks for replay


  • 1) Click the BUY link at the bottom of the page and then
    2) choose the payment plan you want to use (monthly, annual, lifetime).
    3) Then you choose Pakistan from the location list and
    4) choose Credit Card as the payment option... and enter your payment information.

    -Mike (videoscribe user)


  • I am from an Omaha Nebraska University....and our school visa is not being accepted.  Any help?



  • 1) make sure you are entering the correct billing address for the CARD and not for the university (if they are different) and make sure all other information including country is filled out completely and correctly
    2) contact the bank responsible for the card and ask if they are declining the charge for some reason

    3) if there is any error message, you could provide that here...

    you may want to click MY TICKETS at the top of this page and raise a support ticket. Customer support may have additional information about the attempted transaction.

    (also be sure that you do not provide any private financial info such as card numbers here in the public forum.)

    -Mike (videoscribe user)

  • Hi,

    Paypal is also not working and my debit card is not acceptable as a means of payment (even though it is VISA). I am from India which would explain why I cannot get my debit card to work. However, paypal should work. can you send me your paypal address so that I can directly transfer the money to you? Or raise an invoice for payment for mine at pierreacarvalho.


  • I'm trying to purchase the 29$ a month subscription, but CC is getting declined.
    I contacted my CC company and the are not receiving the transaction.
    The information I'm entering is all correct.

    Could someone please help as this is holding up a project I need to work on.


  • Hi Charlynn,

    I see that you have successfully purchased a Sparkol subscription.

  • i am from india iw ant try buy month plan with my debit card but it don't accepted.i dont have paypal please help how can i buy
  • What happens when you try to buy the subscription plan? If any messages appear, what do they say?

  • order conformation failed it showing that above word when i try to pay please help how to pay
  • This message will appear when the payment is being blocked by your card issuing bank. You will need to contact your card issuer and ask them to allow the payment to be processed the next time it is attempted. Otherwise you will need to provide an alternative method of payment.

  • Hi, 

    I have purchased the Videoscribe quarterly subscription on 26 Nov 2019, But after payment i am still not subscribed yet . Whereas my $35 USD has been deducted from my account, I also got the email from Sparkol billing team that they have received the amount of $35 USD . But still i am not subscribed yet.

    For your i have attached the receipt from sparkol which i got through email. 

  •  (You cannot run videoscribe from the website. You have to download the program, install the program, run the program and login to the program in order to use it. If you are having difficulty with any of those steps then you should describe the problem more clearly, or raise a ticket to contact customer support.)

    -Mike (videoscribe user)