Unable to upgrade

  • I have been using a 1-month subscription for VideoScribe.

    I received an email offer from Sparkol for discounted subscription for a year.  However when I click on the link in the email I am taken to a page that says that I already have a subscription.  

    There was a link on that page that suggested a route to "upgrade".  However clicking that link shows upgrade options 

    that do not match the offer I received via email.

    What am I missing here?


  • Sorry you have this issue.

    I have converted your question into a support ticket.