Payment has not been accepted

  • Hi all , 

    I cancelled my Pro monthly one 2 months ago , and I now want to renew my subscription , when I try , I read that As I already have a Sparkol Account you'll use the address and payment method attached to it , when I click pay now the following statement comes :- 

    Sorry, your payment has not been accepted. Please try a different payment method.


    I tried paypal account and still have the same Sorry Statement 

    Plz help because I have a deadline , and must start working today :) 

    Regards ... 


    2 people have this question
  • This is more of a public discussion forum. Here's the information from the support contact page:

    please raise a ticket with our support team. 

    We aim to deal with your question within 1 working day.

    Your previous support tickets


    Alternatively, phone +44 1275 851407 to speak to our support team.

    Calls answered Mon-Fri, 9am-5.30pm, not including bank holidays.



    -Mike(videoscribe user)

  • Hi Magdy, I believe you have raised a ticket for this so we will reply there as it concerns account details.