Subscription Renewal

  • I don't know if I have an automatic renewal or if I have to login the day my subscription expires and renew it.  I don't see an option for renewing my subscription when I look at my account; it just states it's "Active".  What can I do to renew my subscription for the next year?  I think mine expires towards the end of August.


    Leah


  • The BUY page says that the yearly payment is a recurring payment. I think it has been that way for more than a year.

    If you have your sign-up email , it probably explains the payment process.

    (If your membership does expire, because you have canceled in the last year for example, just re-upgrade to continue working.)

    -Mike (videoscribe user)

     

  • Hi Jeff,

    I can confirm yearly subscriptions purchased this time last year are recurring yearly subscriptions - you should have been sent a renewal reminder email if your account is due to renew by the end of this month.

    If you need any further support or details on your account please raise a ticket with our support team and they will be happy to help.

  • Thank you very much!

  • hello, i would like to know how much I will be charged for the yearly subscription renewal.


    thanks

  • Hi Florence,


    For questions of this nature, please submit a support ticket.

  • Hi. I cancelled my account before the automatic renewal date. Now, I want to pay again but I don't know how because there is no option for renewal. Hope you can help me.

  • Hi Camilio,


    I see that you have already cancelled your subscription so it will not renew automatically. If you would like me to 'un-cancel' it so that it will renew automatically on 28 September, please let me know and I can do that for you.

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