Can you remove the Video scribe logo from the published video?
Hi William thanks for your question.
As a Pro user, any scribe files that you publish will not have the VideoScribe logo.
Any scribes files published during the trial will contain the VideoScribe logo.
1) My account was always pro (before upgrade and after upgrade)
2) Yes, i'm
3) i did
4) is pro
5) is pro
Sorry you have this issue.
I can see you have a couple of tickets open regarding this.
A member of the support team will be in touch with you about it shortly.
If its an Android app, you cannot use videoscribe on an android device any more.
If its mac, pc, or apple devices, you have to install the program and then run it and login.
If your problem is something else, please provide a more detailed description of the problem.
-Mike (videoscribe user)