I have tried many times to publish my video into YouTube account but it keeps telling me to check my internet connection. I have tried to publish the video from several different places like my office, the school library, as well as from my home but always I get the same error message. I needed to turn in the project last week but asked my professor to give me an extension and the date has far passed by now.what should I do to successfully uploading the video file onto YouTube? Thanks!
Thanks for getting in touch and sorry you're having an issue.
VideoScribe advises 'For some reason we cannot upload your video to YouTube. Check your internet connection and try again.'
If you get this error message, you will need to set up your channel profile on your YouTube account:
Log into your YouTube account
Select ‘My channel’
Complete the profile set up
You may need to verify your account under channel status.
Your channel is now ready for uploads from VideoScribe
Let me convert this to a support ticket for you so one of the team can take a look for you. If you save the file to your online cloud folder and add the name of the scribe to the ticket we can take a look. We also have a YouTube account we could publish this too for you, mark as unlisted and send you a direct link.
Sparkol Support Team