VideoScribe prevented me in shutting down Mac Book Air

  • Hi 


    After installing and running the paid for Video Scribe application on my Mac Book Air. My laptop crashed. The crash meant that I was unable to shut down either the Video Scribe application or my Mac Book Air. After many attempts I used the shell terminal for a hard shut down. Restarting my Mac was problematic and but I finally managed to uninstall the Video Scribe application but I am worried that I have somehow caused unseen damage to my hardware and am unsure if I would like to re install Video Scribe in the future. Please can you tell me if there is a previous version which you know is safe for me to use? Or if there is any thing which may have caused this issue my end. For example I may not have had enough memory for such a large application. But if this is so I can't see why shutting down and restarting would be so problematic. 


    Thanks,


    Emma Hart 

    0785434160

  • Emma,


    Sorry to hear VideoScribe has caused that issue for you. Can you confirm which version of the software you were using?

    A number of our staff use the Mac Book Air as a company computer and use VideoScribe all the time and this is not something I have heard of before so doubt it's an issue with the software itself.

    Different versions of the software can be downloaded from https://my.sparkol.com/versions and the latest version will be available on your my Sparkol homepage.


    I'll turn this forum post into a support ticket for you so our team can take a closer look.


    Cheers

    Barry

    Sparkol Support Team

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