hai, my name is putri, I have installed trial version, but when I login at the next day,there was a sentence appear on my dekstop, "to use offline mode, you have login online in this device", although I've login online first, I couldnt login offline yet, I have enabled TLS in internet explorer too.. but I still can not login, what I must do? I have to finish my project soon. thank you
M
Mike Metcalf
On
Tue, 29 Sep, 2015 at 4:14 AM
Hi, In order to login offline, you have to successfully login online WITH the "remember me" option selected on the login screen.
Then the next time you can disable the internet access and login offline.
(It is also possible that there is a login bug with the newest version of the software, but if that is the case, customer support will probably mention it.)
Hope that helps, -Mike (videoscribe user)
p
putri nuzulil
On
Tue, 29 Sep, 2015 at 6:50 AM
Where I can find "remember me"? Online or offline?
Barry Radford
On
Tue, 29 Sep, 2015 at 11:09 AM
Admin
Putri, you were right to check your TLS settings that is one thing that can cause this. Here's a link to the most common causes of this error. The remember me is below the username and password when logging in.
Thanks
Barry
M
Mike Metcalf
On
Tue, 29 Sep, 2015 at 1:52 PM
Here's a screenshot of that login menu Barry mentioned:
If you are using the app instead of the desktop software, it might be different.
-Mike (videoscribe user)
p
putri nuzulil
On
Tue, 29 Sep, 2015 at 5:34 PM
I have login with remember me, but still I cant login to videoscribe..whay should I do? I have tried all the time
Barry Radford
On
Wed, 30 Sep, 2015 at 10:48 AM
Admin
Putri, let me convert this topic to a support ticket for you so our team can investigate in more detail
hai, my name is putri, I have installed trial version, but when I login at the next day,there was a sentence appear on my dekstop, "to use offline mode, you have login online in this device", although I've login online first, I couldnt login offline yet, I have enabled TLS in internet explorer too.. but I still can not login, what I must do? I have to finish my project soon. thank you
In order to login offline, you have to successfully login online WITH the "remember me" option selected on the login screen.
Then the next time you can disable the internet access and login offline.
(It is also possible that there is a login bug with the newest version of the software, but if that is the case, customer support will probably mention it.)
Hope that helps,
-Mike (videoscribe user)
Putri, you were right to check your TLS settings that is one thing that can cause this. Here's a link to the most common causes of this error. The remember me is below the username and password when logging in.
Thanks
Barry
If you are using the app instead of the desktop software, it might be different.
-Mike (videoscribe user)
Putri, let me convert this topic to a support ticket for you so our team can investigate in more detail