Hi. I enjoy the software but I don't use it anymore. I forgot to cancel my subscription and was charged 25 euros today, but I won't be using the software. Is there any chance you could refund me my subscription? It was processed today.
We don't offer refunds on monthly subscriptions where you forget to cancel I'm afraid. We allow you to cancel at any time without it stopping your access for the already paid period so you don;t have to remember at the last minute.
In can see you have now cancelled your current subscription meaning you will not be billed again. You can of course continue to use VideoScribe until the date that your next payment would have been due.