Problem with

  • Hi!

    I finished a one minute project in Videoscribe and I wanted to upload it on, since it's fast and I can download my projects in mp4. The problem is: it's been more than 24 hours and the video it's still being processed. This never happened before and it's getting frustrating, especially if I have clients who need their video fast.

    Is there a problem with Will it get fixed? 


  • Hi,

    I can't answer your question.  But, I am having the exact same issue.  My video is just over 2 minutes long.  I created by VideoScribe on the iPad app and have a free acct.

    Hoping I can upload it as I spent a lot of time creating the video......


  • Hi Guys. We did have some problems overnight but we redirected considerable extra resources and the backlog is now clear. Sorry for the delays!

  • I am having the same problem with a very short video that I created yesterday.
    Please help!

  • There was an announcement on the help site yesterday that there was a technical issue with, and it was catching up with a backlog of renders, which could take a bit of time.

    If you're still waiting for your scribe, render it locally instead

  • Thanks very much - all sorted

  • Hi guys, any issues with uploading videos on

    I have a 3 minutes video running for several hours already ... please help!

  • There are no issues with If your project still isn't loaded, raise a support ticket and the team can further assist 

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