Version 2.3.3 Not able to load new images

  • I recently upgraded to V 2.3.3 and its freezing.

    I can log in and play current scribe but the software hangs up when I try to add new images.  Running Imac 10.11.1 El Capitan 

    Please advise

  • Hi,

    If your scribe already contains some images with large file sizes, or excessive camera settings, or a few other possible factors, then you may have exceeded videoscribe's memory limit.

    You can save your scribe online and tell customer support the name of it if you want them to provide specific feedback.

    You can read this list of tips if you want to evaluate it yourself: TIPS to avoid crashes, freezes, failure to render or erratic behavior (2015)

    -Mike (videoscribe user)


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