i want a refund please
And the award for the best use of a GIF on the Sparkol Forums goes to Mike Metcalf! Take a bow Sir! There is a ripple of laughter moving around the office like a mexican wave as people click the link to this forum that I have just shared on slack.
@Angie - Looks like we got to your ticket before your forum post and have processed a refund minus a $10 admin fee as you have not used the subscription since the renewal and got in touch with us quickly.
@William - If you are an individual subscriber and you are going to use your purchase for purposes which are wholly or mainly outside of your trade, business, craft or profession, you have a statutory right to cancel your contract within 14 days. This is on initial purchase only (not renewal) and we will charge you pro-rata for any usage you have made in those 14 days. With other refund requests we will look at them on a case by case basis and make a decision and offer a fair compromise depending on a whole host of factors. These include have you used your subscription since paying, what are your reasons for the requested refund, have you had a subscription before and therefore know what you are buying, time between purchase and refund request, etc.
Hope that helps