• Hola buenos días.

    El problema que tengo con la versión de prueba hace una semana hice un proyecto y lo intenté subir a youtube pero no tuve éxito, así que lo quise volver a intentar el día de hoy pero no puedo ingresar porque me dice que tengo que tener la versión pro debido a que la versión de prueba solo se puede utilizar una vez, pero no pude subir mi proyecto y ahora lo necesito urgente. No sé como puedo hacer para recuperar mi proyecto.

    Ayuda :(

    Les agradecería muchísimo si me responden lo más pronto posible.

  • You can publish to YouTube, Facebook or PowerPoint on the Free Trial. I will post some useful links below on how to do these things so you can check against what you have done. Also some common issues and fixes.


    How to share your scribe - video

    Common issues with YouTube

    Common issues with Facebook


    Also please bear in mind that the upload is a 3 stage process, first you sign in, then video is made and finally your video is uploaded. If you press the X at any point this will cancel the upload. You will see a "Congratulations, your video has been uploaded" when it's uploaded. Only click the ticks, if you click a X it stops the process.


    If you are still having problems after that it would be useful to know at which stage the process is failing? Are you getting as far as putting your YouTube/Facebook password in? Is it failing before that and at the same point each time? If that's the case which element is on screen at that point as it is likely that there is a problem with that element. Also if you save your scribe to the online cloud folder and let us know what it is called we can take a look for you and see if we can identify the issue.

    I have extended your trial to give you another 48 hours to access the software and give it another try

Login to post a comment