Error while rendering to PPT

  • Please help! First, multiple images dropped when rendering my project to PPT. I fixed the timing....then it would not save the PPT file after rendering - it just disappeared and now it gives me an error message saying there is an issue with the rendering.  I am trying to save this so I can show my VP when she returns from vacation, which will be after my trial runs out.  I need to convince her we need this service, but I need something to show her.

    I was hoping to add voiceover, but I am afraid of doing anything further at this point.  Please help so we are not forced to outsource!

  • Hi,
    you may want to save a copy of your project to the cloud folder and mention the name of it here so customer support can look at it.

    (I believe customer support works monday through friday during UK business hours, so that may affect their response time)

    When a scribe will not render it is often because of one or more issues mentioned in the following thread:
    TIPS to avoid crashes, freezes, failure to render or erratic behavior (2015)

    Hope that helps,
    -Mike (videoscribe user)


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