Hi, I purchased the RedCross image from Doodle Arts for $3.70 and have the invoice, but I still cannot use the image without purchasing it again. Please help.
Hi, unfortunately an error occurred when I bought the item and I couldn't use the item at the time (and since then for free). Nevertheless, I received an invoice that I was charged. I haven't tried to reuse the image because I suspect I will be charged twice. Would it be possible for me to repurchase and then have any duplicate charge dropped?
Timothy, sorry you've had this issue! You have 2 choices in this case. We can either refund the original payment for you and then it's up to you if you buy the image again or you can buy it again and we'll refund the duplicate. Let us know how you would like to proceed.
Hi there I am having same problem. I had to download video scribe again so none of my past work or images are showing. Have I downloaded wrong? Or should you reimburse the images so I can purchase again?
Yes I am on a new computer but I have found on my old computer when they have reformatted the hard drive I have lost my old work also.
It's just never bothered me before as I haven't bought any images until recently and was wanting to use them again this week
thanks I'll do that. I have done none of the above!
Please raise a support ticket and we can sort this out for you.