Import to Captivate

I saved my file as a movie and imported it into Captivate but it does not play. Am I missing a step?

I'm afraid that doesn't seem like nearly enough information for anyone to take a guess.

what type of movie file?
what image size?
what version of captivate?
any error messages?

screenshot of what it looks like in captivate?

-Mike (videoscribe user)